Privacy Policy

What Type of Information I Collect:

 

This website collects cookies. From All About Cookies, a site I recommend to learn more: "Cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions." This site mostly has essential cookies to promote smooth running of the site but also collects non-essential cookies for analytics purposes. You have the option to decline non-essential cookies when you access this website. If you decline, only essential cookies shall remain.

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If you contact me through this website, I will collect what information you chose to share through that form. If you consent, I will save your e-mail address, phone number, and name in a secured database that requires Two-Factor Authentication (2FA).

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Payments: payments are made either via direct bank transfer (GBP) or venmo (USD). To learn more click here. I defer to the relevant terms and conditions of respective banks and payment services regarding information collection, storage, and retention.

 

 

How I Collect Information:

 

Information is collected on this website several ways: via cookies, through the "Contact Us" form, and through "Get on my Calendar!". [Coming soon: option to join an e-mail list].

 

If you use the "Contact Us" form on this website, an e-mail is generated and sent to melissa[at]yourheartseye[dot]com. 

 

If you book through "Get on my Calendar!", an e-mail is generated and sent to melissa[at]yourheartseye[dot]com. A calendar invite is also generated that populates my calendar.

 

I will ask you to sign a Contract Agreement before we start work together. The agreement will ask for your name and signature.

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How I Store Information:

 

Cookies are stored by Wix, a website builder that provides cloud-based web development services.

 

My e-mail and calendars are secure and require 2FA. Any information you consent to me saving - such as name, e-mail address, phone number - is saved in secured database that also requires 2FA to access.

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I will save our Contract Agreement for 6 years in a secured drive that requires 2FA.

 

How I Retain Information:

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I delete all e-mails received and calendar entries every 30-60 days. I only retain information beyond 30-60 days that you have explicitly consented to me retaining, either through joining my e-mail list or through work with me.

 

If you join my e-mail list, you have the opportunity to opt-out at any time.

 

If we are working together, I will seek consent to save your name and contact information and you will have the opportunity to decline or opt-out at any time. I will also save our Contract Agreement in a secured drive that requires 2FA to access for 6 years.

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Cookies are retained as per developer needs and consistent with the consent you provided when accessing this website.

 

 

A Note on Exploratory Call and Sessions:

 

Sessions are confidential. I do not store or share any information shared prior to, during, or following a session. The one caveat is if something arises that indicates you or others may be at risk of harm, and addressing this does not cause greater risk of harm to you or others.

 

Should information come to light that you or others are at risk of harm, I will suggest connecting you with appropriate services and/or authorities and I will reach out to them as well. I will always have a conversation with you if something arises that may indicate a risk of harm to you or others. You will know if I am going to connect you to, or contact, appropriate services and/or authorities.

 

The only information I will store is your Contract Agreement and your name and contact information. The Contract Agreement is stored for 6 years in a secured drive that requires 2FA. Names and contact information get deleted every 30-60 days unless you consent to my maintaining your name and email address and/or phone number in a secured database that requires 2FA. You may opt-out at any time.

*While I am working towards hours to gain International Coaching Federation (ICF) certification, I may request to keep your initials and email address for documentation purposes. I will then submit your initials, email, and hours we worked together to the ICF to gain certification, per their requirements. I will seek your permission for this.*
 

Sessions are mostly held over Zoom. They will not be recorded or transcribed unless we have a conversation about this and I gain your consent. I refer you to the privacy policies and terms and conditions offered by Zoom to learn more (found here).

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Signed up for my e-mail list or consented to keeping in touch after a session?

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I will store your e-mail address and name in a secured database using 2FA so that I may send e-mails to keep in contact.

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Any Questions or Concerns?

 

Please do not hesitate to get in touch either via the "Contact Us" form or my e-mail, melissa[at]yourheartseye[dot]com!

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Curious about my booking policy and payment information? Click here

 

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